Frequently Asked Questions
Get help with your Umbro orders, product sizing, and shipping information.
How do I determine the right size for football boots and kits?
We provide a comprehensive size guide on each product page. Our performance wear is designed for an athletic fit, so if you prefer a looser feel, we recommend ordering one size up.
What is your return policy for performance gear?
We offer a 30-day return policy for all items. Products must be in their original condition, unworn, and with all tags attached. Please note that customized jerseys cannot be returned.
How long does shipping take for domestic and international orders?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally range between 7-14 business days. Tracking information is provided via email once your order departs.
Do you offer team wear discounts for club orders?
Yes, Umbro provides specialized pricing for bulk team orders and local football clubs. Please contact our dedicated Teamwear department through the 'Contact Us' page for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How should I care for my Umbro training apparel and boots?
To maintain the quality of your gear, we recommend machine washing apparel in cold water and air drying. For leather boots, wipe away mud with a damp cloth and avoid direct heat sources when drying.